Refund Policy
Refund Policy
Last updated: July 2026
At Lash & Ink Academy, we take pride in the quality of our digital education products. Please read this policy carefully before making a purchase.
1. Digital Products — No Refund Policy
All products sold by Lash & Ink Academy are digital in nature (e.g., PDF guides, course materials, and bundles). Due to the instant and irrevocable nature of digital delivery, all sales are final. We do not offer refunds once a digital product has been accessed, downloaded, or delivered.
2. Exceptions
We may consider a refund or exchange in the following circumstances:
- You were charged more than once for the same order
- You did not receive access to your purchased product due to a technical error on our end
- The product delivered was materially different from what was described
To request an exception, please contact us within 7 days of your purchase date with your order number and a description of the issue.
3. How to Contact Us
If you believe you qualify for an exception or have a concern about your purchase, please reach out to us at: lashandinkacademy@gmail.com
We aim to respond to all enquiries within 2–3 business days.
4. Chargebacks
We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. We are committed to resolving issues fairly and promptly.
5. Consumer Rights
Nothing in this policy is intended to limit your rights under the Consumer Protection Act (CPA) of South Africa or any other applicable legislation.